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WaterColor Inn

COVID-19 Health & Safety Update

as of May 28, 2020

To Our WaterColor Inn Guests:

We’re Looking Forward to Welcoming You Back!  Taking care of one another – that has long been the WaterColor way. And like the rest of the country, we are getting used to a new normal of living – and traveling. As we reopen our doors, our promise to you remains the same: a hospitable, comfortable, beautiful and relaxing stay for you and your loved ones. 

We are now accepting reservations and are extending refundable rates for new bookings within the hotel’s cancellation policy timeframe of two weeks. Given the fluidity of the situation, we will continue to adapt our procedures as needed. Please refer back to this page frequently for the most up-to-date information

New Normal. Same Hospitality Promise. 
We stand ready to serve you during these unprecedented times in the best way we know how: with the same hospitality excellence you have grown accustomed to. The safety and well-being of our guests and of our team members remains our top priority.

OPERATIONS UPDATE
We continue to uphold the highest sanitation and guest-servicing standards for our Forbes four-star property. Additionally, we have adjusted our hotel operations in accordance with guidelines and recommendations from the CDC and State of Florida, including but not limited to:

  • Enhanced property-wide sanitation procedures and frequency

  • Enhanced housekeeping protocol

  • Access to hand sanitizer in key locations

  • Physical-distancing procedures in all communal spaces, including beach access

  • Restriction of gatherings to 10 people or less

  • Touchless entry to hotel and hotel facilities, when possible

  • Restricted seating in pool areas and at hotel restaurants

  • Making mask and gloves available to guests, upon request

  • Thermal temperature controls for all of our team members and guests, as needed

  • Extensive Covid-19 training for all team members

BEACH UPDATE
Please note that at this time, Walton County beaches are OPEN on a limited basis until at least May 19 to ensure the well-being and enjoyment of all. For more information regarding travel to Walton County, please visit https://www.visitsouthwalton.com/covid-19-travel-updates/

As of May 1, our beaches are open with the following restrictions until at least May 19, as voted upon by the Walton County Board of Commissioners and in line with the CDC’s recommendations.

  • The only permitted beach activities are: sunbathing, walking, jogging, fishing, swimming, paddleboarding, boating and surfing.

  • Beach chair/umbrella setups are available from 9 a.m. to 4 p.m. in WaterColor; details for booking a beach setup may be found here.  All guests will need to vacate their beach chairs promptly at 4 p.m. to allow for proper sanitation. Any violation will result in the forfeit of beach setup reservations for the remainder of the year. 

  • The use of personal beach equipment (including chairs, umbrellas, etc.) is allowed, but they must not be placed in front of WaterColor Beach Setups. Personal beach equipment may be placed behind WaterColor Sets or on the adjacent public beach and may not be left there overnight.

  • Paddleboard (SUP), kayak and canoe rentals are available at the beach, from 9 a.m. - 3 p.m. Hourly fees apply.

  • Beach bonfires are not permitted.

  • No special events are allowed.

  • All visitors to the beach must adhere to the CDC guidelines of social-distancing, including no gatherings of more than 10 people and 6 ft. or more in between groups.

  • Beach restrictions will be enforced by the Walton County Sheriff’s Office.

        AMENITIES UPDATE
        The following outlets/amenities remain closed, pending additional guidance from the CDC and the State of Florida. Alternative wellness options, both indoor and outdoor, will be available to guests during this time. Please inquire with Front Desk staff.

        • InnSpa
        • WaterColor WorkOut Facility (will be open beginning June 1 with limited hours, from 7 a.m. - 4 p.m. daily)

        The following amenities are currently available for WaterColor Inn guests:

        • WaterColor Beach Club will be open (weather permitting) beginning Sunday, May 17, from 9 a.m. - 7 p.m.  with the following guidelines:

          • Wristbands will be issued at the front entrance and are required to enter the Beach Club.

          • Guests should maintain proper physical-distancing of 6 ft. or more and not gather in groups larger than 10 people.

          • Lounge chairs will be spaced 6 ft. apart and sanitized after each use (please do not move furniture).

          • Towel service will not be available to reduce unnecessary contact. For WaterColor Inn guests, towels are available at the Front Desk and/or through the bell staff.

          • Leaving personal towels as a “space saver” is not allowed; all towels left on an unattended lounger for more than 30 minutes will be removed by staff and properly sanitized. 

          • Pool decks will be closed in phases for proper sanitation procedures beginning at 5 p.m. daily; signage will be posted to notify guests of closures.

          • Live music will be offered every Thursday from 5:30 - 7:30 p.m. on the WaterColor Grill Deck (provided by the WaterColor Community Association)

          • The following dining options are available, with hours of operation subject to change depending on business volumes and staffing levels:

            • Costa Chica & WaterColor Grill: Limited Menu served from 11 a.m. - 5 p.m.; beverages served from 11 a.m.- Sunset.

            • Tiki Bar, located at the end of the beach boardwalk is serving beverages from 11 a.m. - 5 p.m.  

        • The Hotel Adults Only Pool is per physical-distancing guidelines; the pool area has limited seating, spaced at least 6 feet apart.  Food and beverage services are available through FOOW.

        • Camp WaterColor will be open from 10 a.m. - 7 p.m. with limited occupancy, in line with the CDC’s recommended physical-distancing guidelines: all pools are open (tubes/noodles will not be available or permitted at the Lazy River pool); pools will be monitored to ensure the proper limited occupancy is being maintained; no towel service will be provided to reduce unnecessary contact. The Canteen Restaurant will be serving food and beverages from a limited menu, from 11 a.m. - 5 p.m.

        • The below WaterColor Resort pools are open from 9 a.m. –6 p.m. beginning May 4,  with limited occupancy, in line with physical–distancing guidelines. To adhere to group size limitations, entry will be based on a first-come, first-served basis, and will be monitored to ensure the proper limited occupancy is being maintained.  Please note that towel services will not be available to reduce unnecessary contact:

                    -Sand Hill Pool
                    -Marina Pool
                    -Dragonfly Pool

        • Origins Golf Club is open for public play, from 7:30 a.m. - Sunset, Monday- Sunday (The course is closed on Wednesdays for course maintenance). Footgolf is available after 1 p.m. Tee times are recommended by calling 850-213-5090.

        • Private golf club, Shark’s Tooth, is available to WCI guests during limited hours; tee times are required in  advance and are based on availability by calling 850-249-3041.

        • Complimentary bicycles are available for guest use; please return prior to dusk. Bicycles will be sanitized after each use.

        • Complimentary kayak and canoe rentals are available through the WaterColor BoatHouse from 10 a.m. – 3 p.m. for one hour.  Reservations required by texting 850.419.6188.

        • Florida SweetTea Style is open, from 10 a.m. - 4 p.m., with limited occupancy in line with physical-distancing guidelines. In-store try-ons are not permitted, and all sales are final. The shop is also continuing to accept online orders with free shipping on all orders of $150+. Use code MAYFLOWERS to receive 20% off your online purchase, now through May 31

        DINING UPDATES

        • FOOW is open from 8 a.m.- 9 p.m. and offering dine-in services with a Limited Dine-In Breakfast and Limited All-Day Dine-In menu. The restaurant is operating at a limited occupany level and maintaining physical-distancing guidelines; as well as enacting enhanced sanitation procedures, including but not limited to restricting access to self-serve condiments and utensils, suspending napkin service and tableside cooking and limited shared bar snacks.The FOOWbar will remain closed for service.

        • To-Go Dining Services from FOOW for are also available. Orders may be placed by calling 850-534-5050 and be picked up curbside in front of the FOOWshoppe. Please note that 20% gratuity will be added to all orders. Beer + wine available; inquire when placing order. 

        • The Gathering Spot remains closed for food and beverage service. However, the area remains open to be enjoyed at the discretion of our in-house hotel guests, in line with physical-distancing guidelines during operating hours. Family-friendly board games will be provided, and the area will be sanitized every hour. 

        For the most updated COVID-19 information, including travel advisories and suggested precautions, please refer to the U.S. Centers for Disease Control (CDC).